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Atos delivers Next-Generation Employee Experience for EY

Atos delivers Next-Generation Employee Experience for EY

Paris (France) July 22, 2021

Atos today announces that it will give a Future-Technology World wide Staff Working experience to EY, a person of the largest world-wide specialist expert services organizations. The 7+ 12 months contract will see Atos personalize and make improvements to the IT practical experience for additional than 300,000 EY people today via its Proactive Working experience Center, a crew of focused authorities, supported by state-of-the-art tooling and procedures, driving to the greatest stages of proactive, pre-emptive and automated worker practical experience witnessed in the sector to date. This new contract reinforces Atos’ posture as a main enabler in the new frontier of get the job done and workplus practical experience.

The evolution to a ‘Next-Generation’ worker practical experience is a growth space in the marketplace, driven by new frictionless get the job done models and the new technology of digitally-savvy staff members that count on the identical level of electronic overall flexibility at get the job done wherever they are.

Proactive Working experience Center

Atos’ Proactive Working experience Center is made to intelligently assistance all worker wants by offering an built-in omni-channel practical experience with personalised and contextualised assistance. Workers will be capable to conveniently entry self-assist and digital assistance via automated and self-studying AI chatbots. Critically, assistance will be personalized to employees’ individual wants and choices, working with sentiment evaluation to guarantee the very best doable practical experience is been given. As a final result of this staff members will practical experience a lot less disruption to their Electronic expert services, with most of the requests remaining fulfilled routinely and promptly.

A focused crew of info experts, sentiment and journey analysts, as perfectly as authorities in several locations these as AI, understanding, organizational improve management, electronic adoption, and worker engagement, will get the job done alongside one another in serious-time to respond to sentiment feedback and greatly enhance the worker practical experience. Atos’ info analysts will monitor and understand trends over time to persistently make improvements to the total provider practical experience, and to identify, address and in the end decrease contact volume.

“Each day, 300,000 EY people today are supporting companies and governments to assist solve their hardest troubles as part of the EY goal to establish a much better operating globe. We are concentrated on giving EY people today with progressive applications, like these from Atos to assist them in giving fantastic expert services to clientele,” reported Steve Krouskos, EY World wide Taking care of Partner – Small business Enablement. “We are seeking ahead to deploying this agile and responsive resolution, working with transformational initiatives and new-technology technologies, so we can travel improved shopper and people today encounters.”

We are psyched about supporting EY to make the improve to a hugely customized, proactive and automated ‘care’ design, which places EY people today at the middle, demonstrating the moment once more our management posture in the new frontier of get the job done and engaged worker practical experience.” reported Elie Girard, CEO at Atos.

Leveraging its recognized know-how in Electronic Workplace Solutions[1], and as part of its Engaged Staff Working experience[2] initiative, Atos will give a Future-Technology world-wide Company for EY people today across additional than 150 nations around the world. This will provide an any where, at any time care practical experience from any unit, to give a additional economical provider to staff members even though enabling elevated productiveness.

 

Download the press release in PDF

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Further info about Engaged Staff Working experience:

To come across out additional about Engaged Staff Working experience, hear to Elie Girard in Atos’ Engaged Staff Working experience celebration here.

To come across out additional about Atos’ eyesight for the long term of get the job done, examine the ‘Electronic Vision for Engaged Staff Working experience (EX)’

 

About Atos

Atos is a world-wide chief in electronic transformation with one zero five,000 staff members and yearly revenue of over € eleven billion. European number a person in cybersecurity, cloud and superior-efficiency computing, the Team offers personalized conclusion-to-conclusion alternatives for all industries in 71 nations around the world. A pioneer in decarbonization expert services and products, Atos is fully commited to a secure and decarbonized electronic for its clientele. Atos operates underneath the brand names Atos and Atos|Syntel. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The goal of Atos is to assist design and style the long term of the info place. Its know-how and expert services assistance the development of understanding, training and exploration in a multicultural method and lead to the development of scientific and technological excellence. Across the globe, the Team enables its prospects and staff members, and customers of societies at huge to stay, get the job done and develop sustainably, in a protected and secure info place. www.atos.web

Push speak to:

Laura Fau | [email protected] | +33 6 73 sixty four 04 18 | @laurajanefau

[1] Atos is recognized as a chief in Electronic Workplace Solutions by main analysts : Everest Team, Gartner, IDC, ISG and NelsonHall.

[2] Engaged Staff Working experience encompasses the most recent applications and technologies, consulting abilities, and new and present partnerships with main authorities in the subject, all underpinned by obvious decarbonization aims. It is the most extensive intersectional set of expert services on the industry today and the only a person which brings together both equally conventional Electronic Workplace alternatives with Staff Working experience expert services.