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Atos in Russia announces successful user support project with new client PERI

Moscow and Paris, September two 2020

Atos, a world wide leader in digital transformation, has productively introduced a world wide guidance undertaking for its new customer PERI, just one of the world’s most significant suppliers and suppliers of formwork and scaffolding systems, to supply guidance for additional than seven,000 PERI personnel throughout 56 nations around the world.

Considering the fact that the start off of this deal, which started in November 2019, the firm has productively implemented three introductory phases, which now supply a centralized customer guidance desk to guidance additional than seven,000 PERI personnel around the world. Atos not only enhanced the high-quality of services and increased user satisfaction, but also lowered services charges.

“In distinct areas of PERI’s presence, the IT guidance services was fragmented – someplace the work was carried out with area contractors, someplace the troubles were solved by the firm’s individual sources. Synergy with Atos authorized us to unify the services delivery procedure, produce a popular strategy for tracking final results and identify critical effectiveness indicators, which simplified both equally the system of getting in touch with guidance and its regulate by the management,” explained Pavel Puzanov, IT Manager of Eastern and Northern Europe, PERI GmbH.

In the latest phase, Atos entirely supplies 1st line guidance, which contains just about every day guidance concerns this sort of as incident management, info requests, access management in addition to guidance of organization programs. Atos is now starting off the upcoming period which will supply next line guidance for PERI buyers. New instructions of digital transformation of the customer are becoming designed and mentioned.

“Having entered the operational period of the undertaking at the time of the world wide pandemic disaster, when personnel are switching to a remote mode of work, and user requests are acquiring a distinct character thanks to changes in the firm, we continue to managed to timely answer to the prevailing disorders and be adaptable in furnishing products and services during the COVID-19 period of time, though observing all the phrases of the SLA,” explained Sergey Klyuev, Head of Infrastructure and IT Expert services of Atos in Russia.

The PERI global buyers guidance undertaking has grow to be just one of the most significant Atos jobs in Russia in phrases of its geography. Supplying services in Russian, English and German, Atos managed to fulfill the superior needs of the customer for the degree of language techniques of the crew.

“Thanks to cooperation with PERI, our specialists were equipped to as soon as once more display the knowledge of Atos in Russia on the global sector, furnishing high-quality services to additional than seven,000 buyers all-around the planet. We are open to more jobs with PERI and are prepared to supply adaptable guidance to the customer in the shifting sector disorders,” explained Edgars Puzo, CEO of Atos in Russia and CIS.

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About Atos

Atos is a world wide leader in digital transformation with one hundred ten,000 personnel in seventy three nations around the world and yearly profits of € 12 billion. European range just one in Cloud, Cybersecurity and Significant-Efficiency Computing, the Team supplies conclusion-to-conclusion Orchestrated Hybrid Cloud, Huge Info, Business enterprise Apps and Electronic Place of work solutions. In the Uk & Ireland Atos provides organization engineering solutions for some of the country’s most significant community and personal sector organisations The Team is the Around the world Information and facts Engineering Partner for the Olympic & Paralympic Games and operates less than the makes Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), shown on the CAC40 Paris stock index.

The goal of Atos is to enable structure the future of the info area. Its knowledge and products and services guidance the progress of expertise, education and learning and investigation in a multicultural tactic and contribute to the progress of scientific and technological excellence. Across the planet, the Team enables its consumers and personnel, and members of societies at substantial to stay, work and produce sustainably, in a secure and protected info area.

Press contacts:

Worldwide: Laura Fau | [email protected] | +33 six seventy three 64 04 18 | @laurajanefau

Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-ninety three