UnitedHealthcare and Optum launch virtual-first health plan design

Photograph: Al David Sacks/Getty Images

Key insurance provider UnitedHealthcare has unveiled a new virtual-initial health strategy dubbed NavigateNOW, designed in conjunction with sister organization Optum, which claims a a lot more integrated solution to equally virtual and in-human being care.

The new health strategy opens up the probability for eligible UHC users to obtain various forms of care, together with wellness, schedule, serious issue administration, urgent and behavioral health expert services.

Starting off this calendar year for find businesses in nine marketplaces, NavigateNOW will offer folks with a healthcare strategy with about 15% significantly less quality price than classic advantage programs, explained UHC.

The nine marketplaces include: Very little Rock, Arkansas Fort Myers, Florida Pittsburgh Springfield, Massachusetts Minneapolis/St. Paul, Minnesota Richmond, Virginia Indianapolis Dallas and Houston.

People in the NavigateNOW strategy will obtain 24/7 accessibility to a customized Optum care crew for main, urgent and behavioral healthcare expert services, backed by a national community of care industry experts.

What’s THE Effect

Enrolled users in NavigateNOW will be equipped to finish a health profile to point out own choices, current drugs and present health situations. Dependent on the evaluation, each individual member will be matched with a customized care crew, which may well include a board-qualified medical doctor and other care suppliers who will get the job done together to deliver main, urgent and behavioral healthcare.

The care crew, explained UHC, will be led by a focused main care company who will just about deliver care, and then join the unique to in-human being Optum suppliers and other health industry experts when necessary. The design is intended to establish health troubles before and boost the use of preventive care.

For instance, through virtual main care appointments, Optum suppliers will have the capability to join the UnitedHealthcare member with behavioral health expert services within the virtual platform as necessary. This, explained UHC, will ostensibly support facilitate supplemental virtual or in-human being behavioral health appointments, together with treatment, treatment administration and supplemental care coordination with other health expert services.

The giving is supported by Optum’s new virtual care platform and virtual healthcare team. The proprietary platform, UHC explained, allows UnitedHealthcare users to program appointments on the web and gives various strategies for them to talk with their care crew, this kind of as reside chat and movie visits. 

If, after a virtual go to, a member wants supplemental health expert services, this kind of as for a method or an X-ray, the care crew can use the platform’s navigation applications to support join the unique to a care company in UnitedHealthcare’s community, together with a lot more than 1,600 amenities in Optum’s national ambulatory company community.

THE More substantial Craze

NavigateNOW is the latest of numerous UnitedHealthcare virtual care choices supported by the Optum virtual care platform and other national telehealth suppliers.

As of this spring, Optum Virtual Care was readily available in all 50 states, with executives from equally UnitedHealth and Optum indicating the application aims to combine actual physical care, telehealth, household care and behavioral care.


“By collaborating with Optum, UnitedHealthcare is creating a a lot more integrated and coordinated healthcare process that employs know-how and own assist to support motivate whole-human being health, which may well support avoid and detect ailment before it begins,” explained Dr. Rhonda Randall, main healthcare officer, UnitedHealthcare Employer & Specific. “UnitedHealthcare and Optum will proceed doing the job together to modernize our solution to health positive aspects and care supply, using know-how and data to support make it a lot more practical for our users to accessibility various forms of healthcare care to assist their actual physical and mental perfectly-staying.”

“Sufferers want a lot more options for having care that is practical for them and their lives,” explained Kristi Henderson, Optum senior vice president for digital transformation, and CEO of Optum Virtual Care, which incorporates Optum’s national virtual-initial healthcare team. “Our get the job done with UnitedHealthcare is intended to support make it less complicated for patients and users to interact with their care suppliers by bringing together our digital resources and national scientific footprint to offer a a lot more seamless, connected knowledge.”

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