May 26, 2024


Passion For Business

Anthem offers members Alexa voice assistant for prescription refills, other services

Customers of Anthem’s commercial healthcare and dental health ideas can now use Alexa-enabled units to purchase prescription refills and search up health approach info.

Anthem Skill can be utilized by an Alexa-enabled product these kinds of as an Amazon Echo or the Alexa application on a cellphone.

Approach users who want to use the company will want to website link Anthem Skill to their Anthem account, making use of the identical ID and password they use to log into or the Anthem cellular application. The info given by  Anthem Skill is pulled from the identical source as the member portal so there will be no big difference in the info obtainable by these resources.

Following linking their account, buyers can request Alexa issues about the balances in their health financial savings accounts and health reimbursement accounts their development in conference the plan’s deductible their out-of-pocket most   prescription refills, renewals and purchase status and also timetable, reschedule, and cancel a contact back from member expert services.

Anthem Skill can only entry info from a member’s latest Anthem-affiliated commercial health approach. Customers will not be ready to entry info from other/preceding health ideas. 

The interactions comply with federal HIPAA privacy procedures, and any info saved is carried out so in an accrued, de-recognized manner.

WHY THIS Matters

Buyers increasingly want a personalized and handy electronic health care working experience.

Lots of of Anthem’s affiliated health ideas, these kinds of as Anthem Blue Cross and Blue Defend in Ohio, are incorporating Anthem Skill for their commercial health approach users. 

Anthem anticipates creating health approach info obtainable for its eyesight approach afterwards this year, along with other updates. 

THE Larger Craze

The addition of voice activated member expert services is the future action in the use of electronic technological innovation for a a lot more handy purchaser health care working experience.

In November 2019, Amazon jumped into the treatment adherence house with a new attribute that enable people website link up their pharmacy prescription info and get reminders about when to choose their tablets and purchase refills. 

In March, Very first Databank, a health care vendor, declared that individuals would have entry to a broad selection of drug info from FDB by very simple queries through Alexa. 

ON THE Report

“We get the job done every single working day to develop a knowledge-pushed, very simple, and particular health care working experience for our users,” reported Steve Martenet, president of Anthem Blue Cross and Blue Defend in Ohio. “Expectations have advanced and men and women want secure and simple-to-use entry to their health info throughout numerous units such as telephones, tablets, desktops and virtual assistants. Boosting the Anthem ability for Alexa is just the hottest action in our electronic-very first strategy to health care.”

Twitter: @SusanJMorse
Electronic mail the writer: [email protected]